Front Desk Receptionist

We are looking for a Front Desk Receptionist / Concierge to join our team at Morningside House of Spotsylvania, a leading memory care community in Fredericksburg, VA.

About the role

Responsible for enhancing resident services and providing up-to-date information in an efficient and timely manner. Greets residents and visitors, answers the phone and responds to both routine inquiries and emergencies, relays calls to the proper department, and performs a variety of related clerical duties. Provides directions to residents, visitors, and guests and supports clerical services as requested.

Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Ensure safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms, and investigating any unusual activity.
• Ensure that incident reports, concern reports, and other appropriate communication have been completed.
• Complete daily check-in procedure.
• Maintain visitor sign-in/out book, reservation book for guest rooms, logs, and communicate maintenance request work orders.
• Maintain current list of residents by name and room number, telephone numbers for all personnel, department extensions, names, and contact information of key personnel.
• Maintain log for the issuance of community keys and gate passes.
• Maintain coffee and cookie service in the lobby, including making cookies daily.
• Maintain appearance of lobby and ensure there are fresh flowers.
• Assist departments with administrative services, including ordering supplies.
• Code accounts payable invoices, log, and distribute for authorization.
• Coordinate outgoing and incoming mail to the community.
• Perform other duties as assigned.

Requirements

• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Experience in office skills and with computer software.

Benefits

• Competitive pay.
• Streak Attendance Bonus – earn up to $3,000 a year.
• Referral Bonus – $750 for full-time employee referrals and $375 for part-time referrals.
• Deficiency-Free Annual Survey Bonus - $100 for full-time & $50 for part-time staff.
• 401K Match – company will match 50% of the first 4%. 100% vested after 6 years.
• Paid Time Off – 10 days in your first year as a full-time employee & 6 days as part-time.
• Tuition Reimbursement.
• Holiday Pay.
• Medical, Dental, and Vision insurance.
• Employer Paid Life and AD&D insurance.
• Employer Paid Hospital Insurance.
• Optional Supplemental Insurance Coverage.
• Employee Exclusive Discount program by LifeMart.
• Professional growth and development opportunities.
• Employee Appreciation Events.

Schedule

Part-time or per diem/PRN.