Front Desk Receptionist

About the role

This full-time position (40 hours per week) supports the patient’s overall successful interaction within the office. The schedule falls between 7:00 am and 7:00 pm, depending on department and patient volume.

Responsibilities

• Locate and process referrals at the time of visit.
• Complete patient check-in and check-out for a specific office location and pod.
• Schedule follow-up appointments at UOI locations/offices.
• Facilitate appointment scheduling for external referrals.
• Check in upon arrival to clinic, register walk-in patients, and identify existing patients; correctly add/edit demographic information including email address, guarantor, and coverage, and obtain necessary signatures.
• Collect co-pays and patient account balance.
• Answer front desk telephones and direct calls as appropriate.
• Print schedules and superbills for next-day provider visits.
• Batch out at the end of the shift and verify co-pays with cash collected.
• Sort mail/packages presented to front desk and direct to appropriate source; disperse incoming faxes to the appropriate source and monitor clinical inboxes.
• Obtain verification of DME benefits.
• Demonstrate expected customer service behaviors.
• Promote a culture of service excellence by exceeding the expectations of patients, visitors, coworkers, and physicians.
• Maintain a professional appearance and work environment.
• Perform additional duties as assigned by the Manager to meet department needs.

Requirements

• High school diploma or equivalent.
• At least 1 year of medical receptionist or administration experience preferred.
• Excellent communication and interpersonal skills.
• Excellent customer service skills.
• Knowledge of MS Office and EMR systems/practice management systems.
• Knowledge of insurance eligibility and verification.
• Motivated individual with a team approach.
• Must be able to travel to all sites if/when necessary.

Benefits

Competitive compensation and generous benefits package.