Front Desk Officer

Responsibilities

• Manage client communications via WhatsApp, email and phone
• Respond to inquiries regarding lessons, programs, schedules, prices and availability
• Assist clients with bookings, confirmations, payments and rescheduling
• Provide clear and accurate information about the center’s services
• Suggest suitable alternatives when a requested service or time slot is unavailable
• Help convert client inquiries into bookings while maintaining excellent service
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams
• Support reception and pro shop operations when required
• Maintain organized communication records and ensure reliable follow-up

Requirements

• Excellent written and verbal communication skills
• Professional, friendly and solution-oriented approach
• Strong organizational skills and attention to detail
• Ability to manage several conversations and requests simultaneously
• Comfortable working in a fast-paced environment with changing priorities
• Commercial mindset and ability to understand clients’ needs
• Patient, adaptable and able to remain calm when dealing with demanding situations
• Positive attitude and strong team spirit