Front Desk Officer

Manage client communications via WhatsApp, email and phoneRespond to inquiries regarding lessons, programs, schedules, prices and availabilityAssist clients with bookings, confirmations, payments and reschedulingProvide clear and accurate information about the center’s servicesSuggest suitable alternatives when a requested service or time slot is unavailableHelp convert client inquiries into bookings while maintaining excellent serviceCoordinate with the Office Manager, Head Coach, Tennis Director and on-site teamsSupport reception and pro shop operations when requiredMaintain organized communication records and ensure reliable follow-upUphold club standards and etiquette with a friendly, member-first approachAssist with opening/closing procedures, including cash handling and reporting Profile Polished, professional presence with genuine warmth and interpersonal skillExperience in hospitality, luxury retail, private club, or high-end customer service preferredComfortable with booking/scheduling software and point-of-sale systems (training provided)Strong multitasking ability in a dynamic, member-facing environmentPassion for racquet sports and community-building is a strong plusReliable, punctual, and adaptable to a flexible schedule