Front Desk / Night Auditor | Marcus Whitman Hotel

What’s in it for you:

• Perks Eligibility Dependent on Job Status
• Hourly Pay Range: $17.13 to $20.00 DOE
• Get Paid Daily
• Paid Time Off & Holiday Pay
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans - with Employer Contribution
• Values-Based Culture
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities
• Fun, Philanthropic, Diversity/Equity/Inclusion Committee Participation Opportunities
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

What Success Looks Like:

• Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Maintains confidentiality of all guest information and pertinent hotel data.
• Aids guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members.
• Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and ongoing communication with all departments in order to keep staff informed of updates, changes, and/or problematic situations.
• Safeguards front office, reception area, lobby, and storage areas.
• Maintains all equipment is properly maintained and functioning.
• Maintains all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.

What You Bring:

• Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.
• Previous experience in cash handling and computerized Point of Sale system strongly preferred.
• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
• Strong problem-solving and conflict-resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to park and retrieve guest vehicles.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel, and Word.

Where you’ll work:

The Historic Frontrunner in Walla Walla Hotels. Whether you’re heading to an important meeting in our high-tech conference facilities or playing weekend warrior in the surrounding mountain-and-valley paradise, The Marcus Whitman Hotel is your Walla Walla destination hotel for business proficiency and stunning natural beauty—with generous amounts of historic style, comfort, and friendliness to boot.

The Fine Print:

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.