Front Desk Night Audit | PT

About the role

The role of the Front Desk Night Audit is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, they will be responsible handling guest issues and forwarding along as needed. This is an overnight role.

Responsibilities

• To be thoroughly acquainted with all check-in policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments on the Front Desk.
• To be responsible for the training of new associates.
• To be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
• To understand and be able to perform rooms control duties.
• To have broad knowledge of Epitome, Synergy and Vingcard systems.
• To be familiar with all reservation special packages.
• To understand all radio codes and emergency procedures.

Requirements

• A high propensity for customer service.
• Previous cash handling experience.
• Ability to stand for prolonged periods of time.

Qualifications

• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
• Must understand and be able to perform rooms control duties.
• Must have broad knowledge of Epitome, Synergy and Vingcard systems.
• Must be familiar with all reservation special packages.
• Must understand all radio codes and emergency procedures.

Skills

• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).

Benefits

• Free Downtown Parking in our Underground Garage.
• Associate Cafeteria with Daily Complementary Hot Meals.
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount.
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts.
• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance.

Pay

Not specified.

Schedule

Not specified.