Front Desk | Microtel Inn & Suites | Mansfield

At Microtel Inn & Suites by Wyndham and JDK Management Company, we provide a consistent, seamless stay for guests through a culture centered on service, teamwork, and growth. Our guiding principles—Stay Hungry, Be Humble, and Work Smart—drive how we serve guests, support one another, and build memorable experiences.

About the role

We are looking for a Front Desk Agent who is passionate about hospitality, communicates with confidence and professionalism, and enjoys creating positive guest experiences in a fast-paced environment.

Responsibilities

• Welcome guests with a warm, professional attitude while creating a positive and memorable first impression.
• Deliver exceptional guest service by responding to questions, requests, and concerns with urgency and empathy.
• Manage reservations, room assignments, payments, and guest information while maintaining attention to detail.
• Maintain cleanliness and organization of the front desk, lobby, and guest-facing areas.
• Collaborate with housekeeping, maintenance, and other departments to ensure smooth daily operations.
• Follow company policies, safety procedures, and brand standards at all times.
• Perform additional duties as assigned.

How You'll Thrive

• Take initiative and look for ways to improve in your daily work.
• Put the team first, stay open to feedback, and lead with respect.
• Communicate thoughtfully and navigate situations with good judgment.

Requirements

• No experience is required. Prior experience is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to lift and carry up to 50 lbs.
• Ability to stand, walk, reach, and bend for extended periods.
• Must be able to operate basic office machines, i.e., copier, fax, printer, phones, etc.
• Organization and time management skills are a must.

Pay

Competitive weekly pay based on experience, with a clear path for increased earnings as your impact grows.

Schedule

Flexible scheduling to support a good work-life balance.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• 401(k) with company match (subject to terms and conditions).