Front Desk - Hotel

About the role

The Peacock Inn is a boutique luxury hotel in downtown Princeton, New Jersey—a colonial-style mansion transformed into a modern 16-room hotel. As part of the Ascend Hotel Collection and Genesis Hospitality, we deliver personalized service to create enjoyable and memorable guest experiences. We are seeking an experienced, team-oriented Part-Time Front Desk Agent with a genuine passion for elite hospitality.

Responsibilities

• Communicate with booking, housekeeping, and maintenance departments to ensure prompt responses to guests’ needs.
• Make reservations or appointments for guests seeking local entertainment or services.
• Answer guest calls and record details of each conversation for follow-up.
• Anticipate guests’ needs, suggest local venues, and exceed expectations.
• Maintain advance communication with guests for weddings, corporate retreats, and in-house events.
• Report accidents, injuries, or guest concerns to senior management immediately.
• Handle reservations, inquiries, lead communication to the Event Coordinator, restaurant hosting, reporting, and additional duties as assigned by the Hotel Manager.

Requirements

• High school diploma or equivalent.
• Bilingual in Spanish is a plus but not required.
• Willingness to work weekdays, nights, weekends, and holidays.

Physical Demands

• Regularly required to sit, use hands to handle or feel, reach with hands and arms, talk, or hear.
• Frequently required to stand and walk.
• Specific vision abilities include close vision, distance vision, color vision, and focus.

Work Environment

Normal office environment with mild to moderate noise levels.

Benefits

• Competitive salary.
• Flexible schedule.
• Comprehensive training.
• 401(k) Plan.
• Paid sick time (NJ).
• Great discount program.