Hotel Front Desk

Responsibilities

• Providing exceptional service to guests
• Implementing plans to improve customer satisfaction
• Assisting with guests queries/disputes
• Resolving complaints effectively
• Sharing tips with the team to enhance customer service
• Handling the arrival and departure of guests
• Acting as a communication hub between guests and team members
• Informing guests about updates of services
• Providing reports to senior manager on the activities

Requirements

• Experience as a Guest Relations or Hospitality Manager
• Excellent customer service skills
• Knowledge of the hospitality industry
• Familiar with ERP and MS Office softwares
• Great leadership skills
• Effective communication skills