Hotel Front Desk
About the role
The Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent at the Candlewood Suites St. Clairsville offers a rewarding opportunity to be part of a dynamic hospitality team. The role involves assisting guests with the check-in and check-out process, handling reservations, responding to guest inquiries, processing payments, coordinating with other hotel departments, providing information, and resolving guest concerns.
Responsibilities
- Guest Check-In and Check-Out: Efficiently assist guests with the check-in and check-out process, ensuring a smooth and welcoming experience.
- Reservations Management: Handle room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
- Customer Service: Respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
- Payment Processing: Handle payment transactions, including room charges, deposits, and refunds, ensuring accuracy and compliance with hotel policies.
- Communication Hub: Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
- Providing Information: Offer information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
- Problem-Solving: Resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
- Maintaining Records: Keep accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
- Promoting Hotel Services: Upsell rooms and promote hotel amenities, enhancing the guest experience.
- Ensuring Security: Follow safety and security protocols to safeguard guests, staff, and property.
Requirements
- Previous experience in customer-facing roles, such as in hospitality, retail.
- Strong interpersonal skills and a focus on delivering exceptional service.
- Familiarity with using computers and software systems, especially reservation or property management systems (PMS).
- Strong verbal and written communication skills for professional interactions.
- Experience handling guest complaints or resolving conflicts in a calm and effective manner.
- Experience managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously.
- Familiarity with front desk operations, check-in/check-out procedures, or reservation systems.
- Flexibility to work weekends & holidays.
What’s In It for You?
- Exclusive Discounts: Personal travel savings on hotel, food, and beverage.
- Professional Growth: Access to online training courses.
- Additional Support: Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more.
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We foster a world-class culture where great people deliver extraordinary results.
Apply
To apply for this position, please visit Explore Our Hotel.