Hotel Front Desk

About the role

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. It offers over 604 guest rooms, 43,000 square feet of event space, and amenities like the Republic Grill Restaurant, Republic Lounge, and on-site Starbucks.

Responsibilities

• Greet guests immediately with a friendly and sincere welcome, register guests, assign rooms, and provide room keys.
• Answer incoming calls using PBX and computer systems promptly, using correct telephone etiquette, and providing information about hotel services and amenities.
• Input and retrieve guest and staff communications into the multiple computer systems, updating guest profiles, and following up to ensure guest satisfaction.
• Take in-room dining orders, ensuring accuracy and clarity in communication to the kitchen staff.
• Address guest challenges in a professional manner to resolve problems to their completion, posting to computer and following up with other departments and guests to ensure resolution and guest satisfaction.
• Maintain high standards of personal appearance and grooming, always.

Requirements

• Must be available to work various shifts, any day, any shift, including weekends and holidays.
• Thorough understanding of customer service behaviors and interpersonal skills.
• Strong organizational and analytical skills, along with demonstrated ability to multi-task, adapt, and prioritize in a fast-paced work environment.
• Able to communicate effectively in the English language, both verbally and in writing.
• Able to initiate and organize required tasks independently, making decisions based on guest needs, established brand standards, and hotel policies.
• Able to communicate with guests and staff alike about their concerns with empathy and professionalism to successfully resolve questions or concerns.
• Ability to remain in a standing position, either stationary or walking, for duration of 8-hour shift.
• Able to lift and carry up to 15 lbs. regularly.
• Knowledge and experience using Microsoft Office Suite Products.
• Familiarity with property management software, such as PMS or OPERA, is preferred.
• Able to identify and respond quickly to safety concerns and emergency situations.

Qualifications

• Must have a thorough understanding of customer service behaviors and interpersonal skills.
• Strong organizational and analytical skills, along with demonstrated ability to multi-task, adapt, and prioritize in a fast-paced work environment.
• Able to communicate effectively in the English language, both verbally and in writing.
• Able to initiate and organize required tasks independently, making decisions based on guest needs, established brand standards, and hotel policies.
• Able to communicate with guests and staff alike about their concerns with empathy and professionalism to successfully resolve questions or concerns.
• Ability to remain in a standing position, either stationary or walking, for duration of 8-hour shift.
• Able to lift and carry up to 15 lbs. regularly.
• Knowledge and experience using Microsoft Office Suite Products.
• Familiarity with property management software, such as PMS or OPERA, is preferred.
• Able to identify and respond quickly to safety concerns and emergency situations.

Skills

• Excellent customer service skills.
• Organizational and analytical skills.
• Effective communication skills.
• Ability to work in a fast-paced environment.
• Ability to handle multiple tasks simultaneously.
• Knowledge of property management software.

Benefits

Not specified.

Pay

$0 - $0

Schedule

This is a Full-Time position working 5 days a week, and requires the flexibility to work any scheduled shift, including weekdays, weekends, and holidays. This role will be responsible for hotel front desk functions including:

• Greet guests immediately with a friendly and sincere welcome, register guests, assign rooms, and provide room keys.
• Answer incoming calls using PBX and computer systems promptly, using correct telephone etiquette, and providing information about hotel services and amenities.
• Input and retrieve guest and staff communications into the multiple computer systems, updating guest profiles, and following up to ensure guest satisfaction.
• Take in-room dining orders, ensuring accuracy and clarity in communication to the kitchen staff.
• Address guest challenges in a professional manner to resolve problems to their completion, posting to computer and following up with other departments and guests to ensure resolution and guest satisfaction.
• Maintain high standards of personal appearance and grooming, always.