Front Desk medical office

About the role

Busy orthopedic practice in Wayne, NJ is looking for a Front Desk person to join our team. In this position you will greet patients who walk through the door, check them in, pull relevant patient files or obtain new patient information, verify benefits, make appointments, and communicate with medical staff. You will also answer phone calls and direct them appropriately, mail or fax documentation to the proper offices, and maintain excellent medical and correspondence records as needed. The ideal candidate is highly organized, possesses strong customer service and interpersonal skills, and works well both independently and as part of a team.

Responsibilities

• Greet patients who walk through the door and ascertain their needs.
• Check patients in and pull their medical records, or take a new patient history.
• Answer the phone, schedule appointments, and respond to patient questions.
• Verify patient benefits and make appointments.
• Mail or fax documentation to the appropriate offices.
• Maintain comprehensive medical records as needed.

Qualifications

• Strong customer service skills.
• Excellent organizational skills.
• Attention to detail.
• Familiarity with basic computer programs, such as the Microsoft Office suite.
• Previous office experience desired.

Benefits

• Competitive compensation
• Great work environment
• Career advancement opportunities