Front Desk Manager

Job Title: Front Desk Manager Location: Hotel Size Employment Type: Full Time Brand Affiliation Company: Rebel Hotel Company About Rebel Hotel Company: Rebel Hotel Company is one of the fastest-growing third-party hotel management companies in the United States, recognized for delivering bold results, operational excellence, and distinctive guest experiences. We operate a diverse portfolio of full-service, lifestyle, and branded hotels across major metropolitan and resort markets. We are building a culture of leadership, innovation, and accountability—and we’re just getting started. Position Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities and maintain the hotel's guest service scores. Key Responsibilities Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfactionMotivate, coach, counsel and discipline all Front Desk personnel according to company S.O.P.'sEnsure compliance to brand and company training, using the steps to effective training according to company standardsPrepare and conduct all Front Desk interviews and follow hiring procedures according to company S.O.P.'sDevelop employee morale and ensure training of Front Desk personnelParticipate in required M.O.D. program as scheduledReview Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basisPrepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Present withMaintain a professional working relationship and promote open lines of communication with managers, employees and other departmentsWork closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programmingMonitor the process of taking reservations ensuring that company courtesy and up selling techniques are maintainedEnsure implementation of all company policies and house rulesCoordinate all aspects of the ongoing implementation of the company philosophy of serviceEnsure correct and accurate cash handling at the Front DeskAttend monthly all-employee team meetings and any other functions required by managementAttend weekly staff meeting and provide training on a rotational basis using steps to effective training according to company standardsObtain all necessary information when taking room reservationsBe aware of all rates, packages and promotions currently underwayFollow and enforce all company hotel credit policiesEnsure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employeesEstablish and maintain key control systemAssist the General Manager and Engineering Department in implementing and maintaining emergency proceduresMaintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logsConduct meetings according to company standards as required by managementOther duties as requiredDemonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bankMaintain a high level of trust and responsibility Required Skills, Experience And Knowledge At least 4 years of progressive experience in a hotel or a related fieldSupervisory experience requiredMust be proficient in Windows operating systems, Company approved spreadsheets and word processingMust be able to convey information and ideas clearlyMust be able to evaluate and select among alternative courses of action quickly and accuratelyMust work well in stressful, high pressure situationsMust maintain composure and objectivity under pressureMust be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessaryMust be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests What We Offer Competitive base salary and performance-based bonusMedical, dental, and vision insurance401(k) plan with company matchPaid time off and holidaysCareer advancement opportunities within a rapidly growing companyA chance to be part of the Rebel movement redefining hospitality leadership