Front Desk Manager

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Responsibilities

• Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
• Affirms all front desk procedures align with hotel policies and brand standards.
• Maintains accuracy with guest records, billing and payment processing.
• Coordinates with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Fosters a positive work environment and promotes teamwork among associates.
• Monitor staff performance and provides coaching and feedback.
• Recruits, trains, schedules and supervises front desk associates.
• Addresses and resolves guest complaints and special requests promptly and professionally.

Requirements

• Bachelor’s degree in hospitality management or related field is preferred.
• 3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.
• Experience with property management systems and hotel reservation software is preferred.
• Excellent customer service and conflict resolution abilities.
• Strong leadership, communication and problem-solving skills.
• Ability to work flexible hours; including weekends and holidays.

Pay

$22.00/hr

Schedule

Flexible, including weekends and holidays.