Front Desk Manager
Job Duties And Responsibilities
Aid in managing the hiring, training, scheduling, evaluation, counseling, coaching, and motivation of employees.
Keep up-to-date on the community’s documents, policies, and procedures.
Ensure that life safety systems are operational and take corrective action if necessary.
Maintain effective relationships with other departments within the community to enhance resident service and achieve company and property goals.
Participate in budgeting and long-term planning.
Schedule staff to meet the building’s needs, avoiding unnecessary overtime.
Approve departmental schedules.
Manage resident relationships to improve retention and customer service, including resolving concerns, coordinating special services, and conducting inspections.
Supervise and oversee the work of shift supervisors.
Set and enforce high standards of performance, ensuring they are upheld by the staff through personal oversight.
Respond promptly to phone calls and correspondence, maintaining a professional demeanor.
Inspire staff to act professionally and adhere to the company’s safety standards.
Update and maintain accurate records in management support systems.
Process violations and work orders regularly.
Conduct regular rounds of the property to ensure compliance with safety procedures and rules.
Write detailed reports of daily activities and any irregularities.
Required Experience And Skills
- High School Diploma required
- College Degree or relevant classes preferred
- One (1) year related experience and/or training in a management or supervisor level role
- Strong managerial background
- Proficiency in Microsoft Office Applications
- Bilingual: Spanish and English may be required at some properties