Front Desk Manager

About the role

You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met.

Responsibilities

• Supervise and manage front desk staff
• Interact with guests to ensure a positive experience
• Ensure adherence to hotel policies and procedures
• Handle guest complaints and resolve issues promptly
• Manage room reservations and check-ins/check-outs
• Oversee housekeeping and maintenance tasks

Requirements

• 1 year of previous hospitality experience
• Proven ability to handle multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Ability to work flexible hours including weekends and holidays

Qualifications

• High school diploma or equivalent
• Hotel management certification preferred

Skills

• Customer service orientation
• Time management and organizational skills
• Problem-solving abilities
• Computer literacy (hotel management software)

Benefits

• Comprehensive health insurance
• 401(k) retirement plan
• Flexible schedule
• Professional development opportunities

Pay

$50,000 - $50,000/year

Schedule

Flexible schedule including weekends and holidays