Front Desk Manager

Work Requirements

• Assist in ensuring guest satisfaction while maximizing room revenue by supervising Front Office operations
• Complete the checklist as designed to expedite check-ins for guests
• Specifics to include VIP guests, arranging amenities, blocking room, running daily reports and maintaining the logbook
• Monitor and control daily revenues and expenses by ensuring procedures are followed and proper controls are in place
• Assist in motivating, supervising, coaching, developing, empowering and disciplining the Front Office Agents
• Respond to guests' special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
• Ensure Standard Operation Procedures are being followed by Front Office staff
• Establish a positive and effective working relationship with all departments in the hotel
• Avoid open and closed dates, availability and condition of rooms
• Complete weekly supply inventories to ensure adequate pars of such
• Provide a positive, enthusiastic, and productive work environment through setting an example and consistency of daily work habits and standards
• Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques
• Keep the Director of Operations informed of all pertinent information related to the department and report irregularities and problems as they occur along with recommendations for solutions

Qualifications

• College Degree Preferred
• Minimum 3 years of a lead role or supervisory experience
• Minimum 5 years Front Office experience in a hotel required
• Professional appearance and demeanor required
• Must be able to communicate effectively with all levels of Management
• Must have the ability to handle stress and pressure while maintaining composure
• Must have the ability to resolve problems effectively and in a positive manner
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
• Must be detail oriented and have strong organizational skills
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
• Able to read, write and speak English to prepare complex reports of room availability and revenues generated
• Basic mathematical skills and considerable skills using a calculator to prepare moderately complex mathematical calculations without error
• Able to work a flexible schedule including nights, holidays and weekends as business demands