Front Desk Manager

Primary Responsibilities

• Maintains personal contact with guests and with clients and the community organizations.
• Maintains product and service quality standards by conducting periodic inspections, investigating complaints, and initiating corrective action.
• Aids in reviewing accounting and management reports.
• Compares actual performance to planned performance, identifies variances and initiates corrective action.
• Ensures adequate resources are maintained to maximize employee performance.
• Ensures front desk positions are filled with qualified personnel.
• Ensures established procedures are followed for employment/termination of staff.
• Maintains procedures for orientation, training, and development.
• Aids in reviewing and approving work schedules.
• Aids in monitoring and maintaining procedures for control of supplies, keys, money, and credit.
• Aids in monitoring and maintaining procedures for the safety of guests and personnel.
• Responds to all emergency situations as needed, including locating and shutting down of gas valves, water valves, fire systems, and elevators.

Qualifications

• Possesses a valid driver's license and be able to run hotel-related errands.