Front Desk Manager

About the role

The ideal candidate will have excellent communication and leadership skills, a strong attention to detail, and a passion for providing an outstanding customer experience. As the Front Desk Manager, you will play a crucial role in creating a welcoming and efficient environment for our residents and associates.

Responsibilities

• Maintain a professional and friendly atmosphere at the front desk, greeting and assisting residents with a warm and welcoming demeanor
• Handle resident inquiries, complaints, and special requests in a courteous and timely manner
• Maintain and update front desk procedures and policies
• Oversee a team of concierge in a scheduling and problem solving capacity
• Cookordination with vendors and contractors on community access and special projects
• Organize resident events and community outreach

Requirements

• A high school diploma or equivalency (GED), bachelor's degree preferred
• 1-3 years of multi-family leasing experience or related experience in a hotel, retail or restaurant environment
• 2 or more years of supervisory or training experience required
• Strong leadership and interpersonal skills
• Excellent verbal and written communication skills
• Ability to handle difficult situations with composure and professionalism
• Attention to detail and problem-solving skills
• Proficiency in using administrative software and Microsoft Office Suite
• Mobility to walk the property and maneuver packages/deliveries

Qualifications

• High school diploma or equivalency (GED)
• Bachelor's degree preferred
• 1-3 years of multi-family leasing experience or related experience in a hotel, retail or restaurant environment
• 2 or more years of supervisory or training experience

Skills

• Excellent communication and leadership skills
• Strong attention to detail
• Passion for providing an outstanding customer experience
• Ability to handle difficult situations with composure and professionalism
• Proficiency in using administrative software and Microsoft Office Suite
• Mobility to walk the property and maneuver packages/deliveries

Benefits

• Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more
• Growth based on achievement and promotion from within
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!)
• A 20% discount on our incredible apartment homes
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement

Pay

Total Base Pay Range: $62,500.00 - $89,500.00

Schedule

Weekly Scheduled Hours: 40