Front Desk Lead Receptionist

Duties and Responsibilities

• Provide daily guidance, coaching, and support to Front Desk Receptionists while fostering a positive, accountable, and patient-focused team culture.
• Cook up daily front office operations to ensure efficient patient flow, excellent customer service, and adherence to organizational standards.
• Cook up weekly schedules and task assignments to maintain appropriate coverage and workflow.
• Deliver exceptional patient service while serving as the primary point of contact for patient concerns and service recovery.
• Perform Front Desk Receptionist duties as needed to support staffing and operational demands.
• Aid the Clinic Coordinator with onboarding, training, performance coaching, and reinforcing policies and procedures.
• Oversee accurate collection of co-pays, balances, and applicable patient fees in accordance with organizational policy.
• Monitor patient flow, communicate delays, and ensure Front Desk work queues, scanning, and administrative tasks are completed timely.
• Maintain office supply inventory and ensure the front office remains clean, organized, and professional.
• Serve as the liaison between Front Desk staff, providers, and clinic leadership to promote effective communication and resolve operational concerns.
• Ensure adherence to HIPAA, organizational policies, and Front Desk procedures while promoting accountability and consistency.
• Perform additional responsibilities as assigned.

Requirements

• High school diploma or general education degree (GED) required.
• Minimum of two (2) years of customer service experience required.
• Minimum of one (1) year of experience in a medical office or healthcare setting preferred.
• Previous leadership, team lead, or supervisory experience preferred.
• Demonstrated ability to coach, mentor, and support team performance while fostering a positive work environment.
• Strong interpersonal, communication, and conflict resolution skills.
• Excellent organizational skills with the ability to prioritize competing responsibilities in a fast-paced environment.
• Proficient in Microsoft Office and electronic health record (EHR) systems.
• Ability to maintain confidentiality and exercise sound judgment in accordance with HIPAA and organizational policies.