Front Desk Receptionist

Responsible Duties

• Maintain the well-being of residents
• Monitor residents entering and leaving the building
• Respond to emergencies and dangerous behaviors
• Relay requests to appropriate staff
• Record and refer requests for building repairs or services
• Exercise authority to refuse entry to building
• Monitor alarms and investigate disturbances
• Notify super and/or manager of emergency situations
• Communicate emergency information clearly to authorities, tenants, and other staff
• Perform building safety rounds as directed

Administrative Duties

• Answer the facility telephone in a courteous and professional manner
• Maintain daily log of activities, occurrences, and observations
• Write clear and accurate reports of incidents and actions taken
• Ensure the front sidewalk is free of ice, snow, and dangerous obstructions
• Assure, through referral or performance, that the front sidewalk is clear
• Attend training sessions and conferences as required
• Implement emergency procedures, as necessary
• Submit all required reports in a complete and timely manner

Qualifications

• High School Diploma or equivalent
• Higher education preferred
• Able to work in a multicultural and diverse environment
• Able to perform job responsibilities
• Able to speak, read, and write English
• Experience working with dependent persons