Front Desk Lead - Cypress
Florida Orthopaedic Institute · Tampa, FL · 4 days ago
On-siteAdministrativeFull-time
Key Responsibilities
- Greet patients upon arrival, introduce yourself, and welcome new patients.
- Inform patients of any delays in clinic/wait times.
- Assist patients having difficulty using the tablet.
- Ensure the patients have completed all the required intake information.
- Obtain and ensure the patients photo identification and insurance card(s) match the information in the patients Athena account.
- Scan any new insurances insurance cards and email Benefit Department with any changes.
- Verify a valid authorization is present in the patients account in Athena.
- Ensure the patients insurance benefits have been verified within the past 90 days.
- Collect all co-pays, deductibles, co-insurance, and outstanding patient balances.
- Inform patients of credit card on file process and obtain signed agreements.
- Begin check in process in Athena.
- Print any financial agreements or advanced beneficiary notices and obtain patients signature.
- Upload any outside patients imaging cds into Medview PACs system.
- Prepare all paperwork for next days clinic.
- Schedule patients follow up appointments.
- Complete end of day batches.
- Process any required disability form payments.
- Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
- Assure clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
About You
- High School Diploma
- 2 years experience in a medical environment
- Intermediate data entry skills
- Excellent customer service and communication skills
- Must be organized and able to multitask
- Must be able to work a flexible schedule, with hours varying based on business needs
We'd Love It If You Also Had
- 2 years experience in OrthoAthena EMR experience
- Spanish Bi-Lingual
Requirements
Must be able to work a flexible schedule, with hours varying based on business needs.
Qualifications
High School Diploma
Skills
Intermediate data entry skills
Benefits
Drug-Free Workplace
Pay
N/A
Schedule
N/A