Front Desk Lead

Position Summary

As full-time Front Desk Lead at our AoPS Frisco location, you will play a key role in helping your campus grow and flourish. In this role, you will support our Front Desk Associates, answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.

Mission

The Front Desk Lead Will Serve as an intermediary between the Front Desk Associates and the full-time campus team, supporting campus operations and helping ensure the front desk team is set up for success.

Mentorship and Support

• Mentor, train, and support Front Desk Associates, serving as a first point of contact for questions and day-to-day guidance
• Aid with outreach and inreach events, helping coordinate front desk involvement and presence
• Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member

Customer Interaction

• Warmly welcome both current and prospective students and their families
• Manage and respond to customer inquiries both by phone and email

Administrative Tasks

• Maintain multiple calendars, schedule meetings, and ensure everything is up-to-date
• Use internal database to generate reports and lists, and perform data entry tasks
• Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups

Campus Operations

• Organize and prepare classroom and office supplies
• Take inventory to support campus operations
• Supervise students between classes
• Perform light cleaning duties and tidying up the facility
• Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
• Assist full-time staff with other campus procedures to ensure things are running smoothly

Qualifications

The Ideal Candidate Has a proactive, initiative-taking approach to problem-solving, a deep understanding of AoPS Academy operations and culture, a commitment to supporting enrollment goals, experience confidently interacting with customers, strong organizational and computer skills, excellent verbal and written communication skills, ability to establish and maintain positive, effective working relationships, flexibility to effectively solve problems under pressure, administrative and/or customer service experience, proficiency with Google Workspace applications, motivation to learn new technologies, maintains customer confidentiality, excitement about our mission of motivating high-performing students, and the ability to lift up to 25 lbs.

Work Schedule

This is an in-person, full-time position at our Frisco campus. As a year-round program, our schedule includes a mix of daytime, evening, and weekend hours. Flexibility across all three is required.

Compensation and Benefits

• Compensation: The Front Desk Lead pay rate for our Frisco location is $18.40/hour.
• Benefits: Multiple options for Medical, Dental and Vision plans, Future Planning: 401k retirement plan with company match, Quality of Life: PTO plan and supportive leadership

About AoPS Academy

AoPS Academy is a year-round educational enrichment program. Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies. AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a world-class curriculum in math, science, and language arts for students in grades 1-12, creating an environment where exploration meets challenge, right in your local neighborhood. Students learn in small classes led by accomplished instructors and collaborate with a peer group who share their passion for learning. We have opened 20+ academies across the nation since 2016 and are still growing!

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.