Front Desk Lead

About the role

The Front Desk Lead coordinates and oversees the daily operations of the front desk team to ensure efficient patient flow and exceptional customer service. This role combines administrative expertise with leadership responsibilities, including supervising front desk staff, managing scheduling accuracy, and resolving escalated patient concerns. The Front Desk Lead ensures compliance with healthcare regulations, maintains high standards of professionalism, and collaborates with clinical and administrative teams to optimize practice operations.

Responsibilities

• Coordinates administrative activities of front desk team.
• Captures and verifies appointment details, confirms and reschedules appointments.
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests.
• Collects co-payments and outstanding balances; calculates patient's financial responsibility and communicates to patient; documents in practice management system.
• Answers phones and responds to inquiries; relays messages between patients and clinical staff.
• Maintains patient confidentiality; photocopies and faxes records and forms according to established policies and procedures.
• Contributes to and leads daily huddle and regularly scheduled team meetings.
• Completes medical records requests that come directly from the patient or outside medical facility.
• Assists with preparation of patient charts prior to clinic as needed.

Qualifications/Requirements

• High School Diploma or the equivalent years related experience required.
• Minimum of 1-year medical office experience.
• Nextech/ICP experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills

• Strong interpersonal and communication skills.
• Attention to detail for accurate data entry and insurance verification; strong organizational skills.
• Intermediate understanding of healthcare insurance payors and programs.
• Ability to multitask in a fast-paced environment.
• Familiarity with healthcare regulations (HIPAA, privacy laws).
• Basic math and cash handling.
• Excellent customer service skills.

Benefits

• Competitive benefits package including medical, dental, vision, 401(k) with match, HSA/FSA, telemedicine, generous PTO.
• Employee discounts and perks.
• Employee Assistance Program.
• Group life/AD&D, short term disability insurance, long term disability insurance.

Benefits

• Employee Discounts and Perks.
• Employee Assistance Program.
• Group Life/AD&D.
• Short Term Disability Insurance.
• Long Term Disability Insurance.

Schedule

Flexible schedule to accommodate the needs of the team and patients.

Pay

Competitive salary commensurate with experience.