Front Desk Hospitality Associate

About the Company

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

About the Role

Chelsea Piers is seeking to hire two part-time Front Desk Hospitality Associates to join our Field House team. These positions require availability on Monday, Tuesday, Saturday, and/or Sunday. Hours are subject to change based on scheduling needs and at the discretion of the Supervisor. The Front Desk Associate will report to the Assistant General Manager and work closely with all Department Managers.

Responsibilities

• Create and enhance relationships between Field House patrons and Chelsea Piers with greetings and farewells, as well as assisting with directions
• Answer and direct phone calls, emails, and in-person inquiries in a friendly manner
• Assist customers with all aspects of Field House registration including providing information on programs, registering for classes, and managing accounts
• Accurately and efficiently execute customer transactions, registrations, and payments
• Be aware of, review, and update scheduled events/programming, including drop-ins
• Maintain a neat and professional appearance, including wearing the assigned nametag and uniform
• Maintain a clean, organized, and efficient retail and apparel space
• Receive deliveries and provide timely communication to recipients
• Log accident and occurrence reports
• Display a thorough understanding of Field House and all its offerings
• Respond to building issues and troubleshoot internally/externally
• Maintain building safety, including opening and closing procedures
• Consistently replenish inventory of safety supplies and be mindful of safety procedures
• Perform other business-related duties as deemed necessary by the Supervisor

This is not a comprehensive list of responsibilities and can change at any time at the discretion of your supervisor.

Qualifications

You are the welcoming face of the organization, embodying hospitality, professionalism, and exceptional customer service. Your friendly demeanor and excellent communication skills make you the perfect candidate to be the first point of contact for our valued clients and guests. Whether assisting guests with a warm smile or efficiently managing administrative tasks, you understand that your role is crucial to a positive and memorable experience for everyone.

• Must have superior customer service skills and at least 1 year of face-to-face customer service experience
• Must be energetic and hard working
• Must have excellent English verbal and written communication skills
• High School Diploma/GED required
• Must always maintain a professional and courteous manner
• Must have strong organizational skills and attention to detail
• Must enjoy working in a team environment
• Prior cashier experience a plus
• Ability to lift, carry, load, unload, push, and pull up to 30 lbs
• Ability to stand, sit, bend, stoop, and walk for the majority of the work time