Front Desk/Guest Services - Delafield Hotel

About the role

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

Responsibilities

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required
• Perform other duties as assigned

Requirements

• You have a high school diploma or equivalent
• You have excellent communication skills and a professional attitude
• You have effective conflict management and decision making abilities
• You have the ability to use a variety of computer applications

Qualifications

• You have previous experience in customer service

Skills

• Excellent communication skills
• Effective conflict management and decision making abilities
• Ability to use a variety of computer applications

Benefits

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance

Pay

This position is subject to irregular hours to include late nights, weekends and holidays.

Schedule

This position is subject to irregular hours to include late nights, weekends and holidays.

Mandatory Requirement

- U.S. Work Authorization (required).