Guest Services Specialist Front Desk

Job Summary and Qualifications

This position is for a Full Time Night Position for a schedule of 11p-8a Monday-Thursday.

Essential Accountabilities

• Provides excellent customer service by using effective communication and engagement skills.
• Ensures safety for patients and the department by contacting security when necessary according to established policy.
• Complies with department procedures of protecting resources by notifying building maintenance when necessary.
• Maintains a clean and clutter-free work area at all times.
• Demonstrates awareness of personal space, patient, family and guest safety precautions and patient and guest observation awareness.
• Assists as needed by providing compassion and support in the management of family and friends of trauma or expired patients.

Performance Criteria

• Ensures safety for patients and the department by contacting security when necessary according to established policy.
• Complies with department procedures of protecting resources by notifying building maintenance when necessary.
• Maintains an organized and safe work environment by maintaining a clean and clutter-free work area at all times.
• Verbalizes and demonstrates proper procedures for infection control including cleaning and disinfecting of common areas as needed.
• Demonstrates awareness of blood and bodily fluids as potential biohazard, implements appropriate action to lessen exposure according to hospital policy and procedure.
• Provides support to guest check in, access, and waiting room rounding as assigned.
• Registers visitors for check in process; including printing of name badges, and controlling appropriate access of guest’s in and out of the Emergency Department.
• Ensures proper confidentiality of all patients according to HIPPA with additional awareness taken for Behavioral Health Patients.
• Attends all mandatory training as assigned as well as regular department meetings.

Benefits

CarePartners, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.

About the Organization

CarePartners Health Services, a member of Mission Health, an operating division of HCA Healthcare, is a healthcare organization serving western North Carolina and offering a full continuum of post-acute care. Located in Asheville, North Carolina, it’s services include a Rehabilitation Hospital, Home Health, Outpatient Rehabilitation, Hospice, Palliative Care, Private Duty, PACE (Program of All-inclusive Care for the Elderly) and Orthotics & Prosthetics. With more than 1,200 colleagues and 400 volunteers, CarePartners Health Services is dedicated to helping people of western North Carolina live full and productive lives, despite illness, injury, disability or issues related to aging.

About HCA Healthcare

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."

- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Guest Services Specialist Front Desk opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.