Front Desk Manager - Guest Services

Front Desk Manager - Guest Services

• Directs and coordinates various services related to operations as required.
• Provides department managers with a summary of activities during shift.
• Safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems.
• Represents hotel in professional contact with the general public.
• Adheres to, monitors, and enforces compliance with all hotel and company policies, procedures, and standards; provides clear direction in advising and instructing staff in details of work.
• Performs administrative duties, including but not limited to: reading, analyzing, and compiling reports; communicating verbally and in writing with internal customers, external customers, vendors, and corporate staff; and registering, assigning rooms to, and checking out guests.
• Provides accounting reports and all related documentation materials as assigned, including reviewing daily accounts and reconciling/justifying all transactions for the day.
• Reviews all postings for accuracy and appropriateness, reporting and/or correcting all discrepancies and errors as needed.
• Ensures the proper posting of all hotel room-related revenue and taxes (all postings of room and tax) and verifies that all incidental charges have been applied.
• When covering on the overnight: assumes responsibility for supervision in the absence of department heads; works closely with hotel security to ensure the safety of employees, guests, and physical plant; oversees any emergency operations; performs various overnight accounting functions; prepares the front office for the next day.
• Ensures the highest standards of guest relations, satisfaction, and contact.

Minimum Requirements

• High School diploma or equivalent
• Minimum two years hotel front desk experience
• Must be proficient in Microsoft Word, PowerPoint, and Excel.
• Overnight possible flexibility is required
• Meticulous attention to detail
• Demonstrated ability to supervise a staff
• Exceptional collaboration, guest relations, and communication skills
• Reading, writing, and oral proficiency in the English language

Benefits

• 401k
• Paid time off
• Health, life, and dental insurance
• Bonus opportunities