Front Desk / Guest Services

Part-time role reporting to the Superintendent of Recreation, focused on front-desk operations at the Community Arts Center.

Schedule

• Tuesday–Thursday: 3 pm–8 pm
• Saturday: 9 am–1 pm
• Additional hours on performance nights assisting with box-office sales

Responsibilities

• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate staff
• Provide Park District information and assist with inquiries both over the phone and at the front desk
• Enter registration and participant information into systems; maintain Google Docs records and update program data in SmartRec
• Collaborate with recreation staff to prepare program mailings and assist with programming projects
• Sort, date, and distribute incoming mail
• Process registrations in SmartRec and handle ticket sales through Arts People
• Maintain and organize filing systems, ensuring accuracy and up-to-date records
• Assist with the operation of office equipment (copiers, duplicators, postage machines, etc.)
• Attend scheduled safety programs and seminars; report accidents or hazardous conditions promptly
• Assist with the coordination and execution of special events and programs
• Make recommendations and ensure Park District compliance with ADA guidelines for registration, programs, and facilities
• Perform other duties as assigned

Requirements

• High school diploma or equivalent (required)
• Two years of customer service experience (required)

Pay

$17.50 per hour

Benefits

• Complimentary Buffalo Grove Fitness Center membership (for employees working 8+ hours per week)
• Discounts on Park District programs and activities