Front Desk Evening Receptionist

Responsibilities

• Greet and welcome therapists and clients as soon as they arrive at the office
• Communicate promptly with therapists and clients through phone calls, texts, and emails
• Manage therapist calendars, schedule clients, onboard new customers, and verify insurance benefits
• Provide basic and accurate information in-person and via phone/text
• Update and maintain accurate client information in our company platform
• Ensure the reception area is tidy and presentable, with all necessary supplies

Requirements

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency with computers, websites, technology
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills, with an eye for detail
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency with computers, websites, technology
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills, with an eye for detail
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Bonus Skills

• Experience in the Mental Health Industry
• Experience with SimplePractice
• Experience with Insurance Billing
• Experience with Credentialing