Front Desk/Customer Service Associate

About the role

Learning Resources® is a growing, family-owned company known for its award-winning educational toys and pet brand Brightkins®. If you're curious, collaborative, and a kid at heart, you'll fit right in here.

Responsibilities

• Serve as the primary front desk, creating a professional and welcoming experience for all visitors through effective greeting, check-in, and direction.
• Receive, sort, and distribute incoming mail and packages daily, ensuring timely delivery to appropriate individuals or departments.
• Address customer inquiries via phone and email, providing clear, accurate, and timely support related to orders, products, troubleshooting, and general requests.
• Assist customers with feedback, concerns, and issue resolution, partnering with the customer service team to deliver consistent and high-quality experience.
• Maintain up-to-date knowledge of company products, policies, systems, and procedures to support a wide range of customer scenarios.
• Aid in escalations, order support, and follow-ups as needed, demonstrating flexibility in supporting team priorities.
• Seek out opportunities for process improvements that enhance efficiency and overall customer experience.
• Meet or exceed monthly key performance indicators, demonstrating commitment to operational excellence and customer satisfaction.

Requirements/Ideal Attributes

• High School Diploma required
• 1–3 years of customer service or call center experience
• Basic proficiency in Microsoft Windows and Microsoft Office
• Clear and professional communication skills
• Strong attention to detail
• Ability to manage multiple tasks
• Problem-solving mindset and willingness to learn
• Dependable follow-through and teamwork

Physical Demands

• Primarily seated, with occasional standing
• Frequent computer and phone use
• No travel required

Benefits

• Compensation Range: $21.00 – $22.00 per hour
• Total compensation includes profit sharing bonus potential, 401k matching, and a variety of other benefits