Front Desk Customer Service Advisor

Position Summary

You’re the first face our customers see, the friendly voice that guides them, and the problem-solver who keeps everything running smoothly! As a Customer Experience Rockstar, you'll provide top-notch service, help drivers get behind the wheel, and make sure every rental experience is stress-free and smooth.

Essential Duties and Responsibilities

• Helping rideshare drivers get the perfect vehicle for their needs
• Managing and maintaining our fleet to keep cars road-ready
• Problem-solving and assisting drivers with any issues they face
• Keeping things running smoothly in a fun, startup atmosphere

Qualifications Required

• Strong organizational, time management, and multitasking abilities
• Proficient in Microsoft Office, Google Suite, or similar tools
• Detail-oriented with accuracy in handling documents
• Exceptional communication and relationship-building skills
• High school diploma or GED required; admin/logistics experience is a plus
• Must be 21+, pass background & drug screenings, and have a valid driver’s license with a clean record
• Flexible schedule, including evenings, weekends, and holidays

Work Environment

• Typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment
• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time
• Manual dexterity to operate a typical desktop computing workstation
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack
• Ability to lift and carry up to 15 pounds, if required

Location

Rockville, MD (required)

Wage

$20-30 per hour; depending on experience

Equal Employment Opportunity

Whip is proud to be an equal-opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Compliance with Laws

Whip employees are expected to comply with all federal, state, and local laws.