Front Desk Coordinator Winter '26 - '27

Yellowstone Club is a private residential community in Big Sky, Montana, offering Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and an 18-hole golf course, along with rivers, hiking, biking, and more, our Members enjoy an exceptional experience. Our employees bring the Yellowstone Club to life, delivering Montana charm and the highest level of guest service while creating unforgettable experiences.

About the role

The Front Desk Coordinator provides a warm, professional, and hospitable welcome and check-in experience for rental guests and Members. This role serves as a key source of information for Members and guests in the Lodge & Village Core and supports guest services in YCPM-managed homes throughout the Club. Winter employment runs from November to April.

Responsibilities

• Ensure outstanding guest service by greeting and acknowledging every Member and guest, maintaining service standards, and demonstrating solid product knowledge.
• Guarantee total guest satisfaction, displaying hospitality and professionalism at all times while handling transactions ethically and legally.
• Apply all property safety and security procedures to maintain a secure environment; report accidents or emergencies immediately.
• Foster a positive working relationship with all employees to promote a collaborative environment.
• Greet Members and guests upon arrival in the Village Core Reception Area, offering welcome beverages and snacks.
• Conduct efficient check-ins, confirming reservation details, providing keys, directions, and any requested information.
• Serve as the main point of contact for Member and guest services in the Village Core, coordinating with other departments to resolve requests or issues promptly.
• Coordinate with Residential Experience Coordinators, dispatching teams and assigning tasks based on rental reservations.
• Perform duties in a timely manner, adhering to Club policies, procedures, and service standards.
• Maintain productivity, organization, punctuality, and consistency standards.
• Demonstrate a positive and respectful attitude toward Members, guests, vendors, and coworkers.
• Uphold Member and guest privacy at all times.
• Maintain a clean, neat appearance and a professional image of Yellowstone Club.
• Work flexible hours, including evenings, weekends, holidays, and one night audit shift per week.
• Communicate effectively with all levels of staff and ensure workspaces are neat and organized.
• Perform work safely and project a favorable image of Yellowstone Club at all times.

Requirements

• High school diploma, GED, or vocational training.
• 6 months to 1 year of customer service or related experience.
• Strong communication and correspondence skills, with the ability to maintain professional relationships.
• Valid US Driver’s License; must be at least 19 years old with 3 years of driving experience.
• Proficient in basic technology, including computers, smartphones, and email.
• Intermediate experience with Microsoft Office; familiarity with SmartSheet and reservation software is preferred.
• Able to speak and write clearly and legibly.
• Basic math skills and the ability to solve problems or escalate issues when necessary.

Preferred Qualifications

• 1–2 years of hospitality experience at a hotel, private club, or similar venue.

Work Environment

The role is primarily performed in a climate-controlled environment, though occasional outdoor work in extreme weather (heat, cold, rain, wind, snow) may be required.

Physical Demands

• Constantly required to talk, hear, stand, walk, climb, balance, stoop, kneel, bend, crouch, or reach.
• Frequently required to lift up to 30 pounds.
• Visual acuity required for tasks such as reading plans, inspecting properties, driving Club vehicles, and operating machinery.
• Must maintain safety standards and comply with Club policies and Montana state laws when operating vehicles.

Benefits

• Free transportation to and from Bozeman.
• Complimentary shift meals.
• Two employee ski days at Yellowstone Club each month.
• Discounted ski passes to Big Sky Resort or Bridger Bowl.
• 401k eligibility with bi-weekly match.
• Access to an onsite fitness center 24/7.
• Discounted employee housing in Big Sky or Gallatin Gateway.
• Discounts through ADP LifeMart at over 1,000 retailers.
• End-of-season employee appreciation day and retail sale.

Schedule

Seasonal position from November to April, with flexible hours including evenings, weekends, holidays, and one night audit shift per week.