Front Desk Coordinator (31964)

GI Alliance is seeking an experienced Front Desk Coordinator to perform various clerical duties supporting the office manager and providers.

Responsibilities

• Answer and screen high-volume telephone calls courteously, recording messages for providers and staff.
• Schedule patient appointments and procedures according to established policies.
• Check-in patients upon arrival and check-out upon departure.
• Obtain accurate patient information and ensure all registration forms are complete.
• Collect patient and insurance payments, reconcile charges daily, and verify account balances and refunds for accuracy.
• Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in the EMR.
• Prepare patient charts in advance and scan documents into charts in the EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records confidentially.
• Maintain organization and efficiency of the front office, including office supply inventory.
• Perform other related duties as assigned.

Requirements

• High school diploma or GED.
• Minimum of two years of experience in a medical office, front office, or scheduling (preferred).
• For Level I status: 1–4 years of experience with need for additional supervision, or over 4 years if meeting only basic requirements with supervision.

Skills & Knowledge

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications, including Microsoft® Excel, email, and internet.
• Basic arithmetic skills for calculations, balancing, and reconciling figures.
• Skill in operating office equipment and handling paperwork/filing.
• Skill in managing incoming phone calls and triaging appropriately.
• Strong written and verbal communication.
• Ability to learn and use additional computer programs, such as Microsoft® PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.