Front Desk Coordinator

About the role

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day.

Responsibilities

• Schedule Patients
  • Schedule patients following appointment scheduling criteria
  • Allow appropriate time intervals between patients
  • Direct new patients to arrive 15 minutes early to complete applicable paperwork
  • Direct patients to obtain studies and/or medical records to bring to their appointment
  • Act as a resource to patients to obtain medical records
  • If applicable, process referrals or direct patients to obtain referrals from their insurance carrier prior to office visit
• Meet and Greet Patients
  • Greet patients at the front desk
  • Scan insurance card(s) and photo ID into ECW
  • Verify insurance is active
  • Collect applicable co-pays
  • Direct patients to complete paperwork and check for completion
  • Retrieve referrals from Navinet, if applicable
• Answer Telephone
  • Answer promptly before the third ring in a courteous and professional manner
  • Transfer call to appropriate department
  • Take and relay messages in a timely manner
• Office Operations and Administrative Tasks
  • Obtains pre-certifications for any testing ordered by physicians
  • Troubleshoot problems with computers, fax machines, and printers
  • Fax reports as requested through ECW
  • Send medical records requests to appropriate party
• Data entry into ECW billing
  • Enters patient demographic information into ECW in order to complete the information necessary for complete and accurate billing
  • Enters required information for quality, incentive and other measurement initiatives required of the practice
  • Enters certain clinical information as required for complete and accurate medical records

Credentials

• Education or Equivalent Experience: H.S. Diploma/GED (Required)
• Medical office experience preferred