Front Desk Coordinator - Urology (32645)

About the role

This is a full-time position located at our New Iberia clinic.

Responsibilities

• Check out patients
• Collect OTC payments
• Understand insurances and co-pays
• Schedule follow‑up appointments
• Work the fax folder
• Make patient phone calls
• Document in EHR
• Use sound judgement in handling calls and in‑person interactions, especially when dealing with highly sensitive medical information
• When scheduling patients and/or checking a patient out, add and update demographics and insurance information thoroughly and accurately
• Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider; assist the other front desk person when needed
• Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns
• Communicate as needed with providers and other staff about any patient concerns/issues
• Consult with the office manager about any system problems
• Effectively communicate and complete requests from other medical offices (faxing patient medical records or other information as requested)
• Address patient concerns efficiently and effectively
• Use customer service principles and techniques to deal with patients calmly and pleasantly
• Perform other clerical duties as assigned by the office manager/administrator

Requirements

• 2+ years of working in a medical clinic or hospital setting
• High school diploma or GED (required)
• Associate’s or Bachelor’s degree (preferred)
• Two‑three years of medical office experience
• Previous experience in a fast‑paced, high patient volume doctor’s office

Skills

• Self‑starter with the ability to complete daily tasks with minimal supervision
• Skill in communicating effectively with patients or providers about scheduling preferences
• Ability to multitask effectively, dealing with phone calls, in‑office patients, staff, and others in a pleasant manner along with multiple tasks/projects
• Ability to analyze situations and respond appropriately
• Ability to use a multi‑line phone system, including transferring calls
• Ability to speak clearly and concisely to be heard by callers and patients
• Excellent organizational and time management skills
• Superior interpersonal and problem‑solving skills to ensure coordinated efforts and patient satisfaction
• Always maintain a professional and positive attitude
• Common computer skills
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary