Front Desk Coordinator - Urology (32871)

Responsibilities

• Greet callers and in-office patients warmly and provide courteous service
• Serve as the first point of contact for patients at the practice
• Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information
• Answer calls within three to four rings
• Add and update demographics and insurance information thoroughly and accurately when scheduling patients and/or checking a patient in
• Confirm, cancel, reschedule, and update patient appointments at the request of patient and/or provider
• Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time
• Accurately schedule appointments based on clinic and practice guidelines and specifications
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns
• Communicate as needed with providers and other staff about any patient concerns/issues
• Consult with the office manager about any system problems
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested)
• Address patient concerns efficiently and effectively
• Use customer service principles and techniques to deal with patients calmly and pleasantly
• Perform other clerical duties as assigned by the office manager/administrator
• Some travel required between multiple locations

Qualifications

• Self-starter with the ability to complete daily tasks with minimal supervision
• Skill in communicating effectively with patients or providers about scheduling preferences
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects
• Ability to analyze situations and respond appropriately
• Ability to use a multi-line phone system, including transferring calls
• Ability to speak clearly and concisely to be heard by callers and patients
• Excellent organizational and time management skills
• Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction
• Always maintain a professional and positive attitude
• Common computer skills
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary

Education

• High school diploma or GED (required)
• Associates or Bachelor's Degree (preferred)

Experience

• Two to three years of medical office experience
• Previous experience in a fast-paced, high patient volume doctor's office