Front Desk Coordinator - Urology (32128)

Responsibilities

• Greet callers and in-office patients warmly and provide courteous service as the first point of contact for the practice.
• Use sound judgment in handling calls and in-person interactions, especially with highly sensitive medical information.
• Answer calls within three to four rings.
• Schedule, confirm, cancel, reschedule, and update patient appointments at the request of patients and/or providers.
• Add and update patient demographics and insurance information thoroughly and accurately during check-in or scheduling.
• Use the EMR system to match physician/clinician availability with patient needs and preferences for date and time.
• Accurately schedule appointments based on clinic and practice guidelines and specifications.
• Maintain and regularly update scheduling systems to ensure patient records are accurate, complete, and usable for analyzing patient/staffing needs and patterns.
• Communicate with providers and other staff about patient concerns or issues as needed.
• Consult with the office manager about any system problems.
• Complete requests from other medical offices, such as faxing patient medical records or other information.
• Address patient concerns efficiently and effectively using customer service principles and techniques.
• Perform other clerical duties as assigned by the office manager or administrator.
• Travel between multiple locations as required.