Front Desk Coordinator - San Luis Obispo, CA
About the role
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune’s 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur’s “Franchise 500®” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail.
Responsibilities
- Complete transactions using point of sale software and ensure all patient accounts are current and accurate
- Have strong phone and computer skills
- Have at least one year of previous Sales Experience
- Participate in marketing/sales opportunities to help attract new patients into our clinics
- Be able to prioritize and perform multiple tasks
- Educate Patients on wellness offerings and services
- Share personal Chiropractic experience and stories
- Work cohesively with others in a fun and fast-paced environment
- Have a strong customer service orientation and be able to communicate effectively with members and patients
- Manage the flow of patients through the clinic in an organized manner
- Provide excellent services to members and patients
- Gaining memberships in order to meet sales goals
- Greeting members and patients upon arrival
- Checking members and patients in to see the Chiropractor
- Answering phone calls
- Re-engaging inactive members
- Staying updated on membership options, packages and promotions
- Recognizing and supporting team goals and creating and maintaining positive relationships with team members
- Maintain the cleanliness of the clinic and organization of workspace
- Confident in presenting and selling memberships and visit packages
- Keeping management apprised of member concerns and following manager's policies, procedures and direction
Requirements
- Driven to climb the company ladder!
- Possess a winning attitude!
- Have a high school diploma or equivalent (GED)
- Able to stand and/or sit for long periods of time
- Able to lift up to 50 pounds
Qualifications
- Able to uphold The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY