Front Desk Coordinator (Medical Receptionist)

About the role

Front Desk Coordinator position at a busy medical practice in Myrtle Beach, requiring at least one year experience in payer packages, check-in and check-out, with excellent computer and customer service skills.

Responsibilities

• Greet customers in a polite, prompt, helpful manner.
• Provide necessary instructions/directions for check-in and check-out processes.
• Answer phone pleasantly and handle customer needs expeditiously.
• Maintain good customer service.
• Complete necessary paperwork such as encounter forms and updates.
• Use computer system to generate information needed for billing.
• Check patients in and/or out timely and professionally, ensuring no late check-ins.
• Update patient demographic information, collect co-pays, provide forms for completion, obtain signatures.
• Verify and update insurance, ensure insurance packages are properly loaded during check-in, and insurance cards are updated and on file.
• Ensure patients are in-network and eligible at time of service.
• Collect balances, deductibles, and co-pays at time of service.
• Set up payment plans for patients with outstanding balances.
• Schedule lab appointments, AWVs, and follow-up appointments.
• Maintain clean, orderly waiting area including work area and bathrooms.
• Perform photocopying, computer input/typing, and mail sorting.
• Call upcoming scheduled patients regarding their balances.
• Prepare bank deposits and reconciliation at end of day.
• Maintain confidentiality of all patient information.
• Open and close office on time each day when applicable.
• Additional tasks may include scanning documents, patient referrals, office supply orders, prior authorizations, working buckets within EMR system, barcoding medical records preparation.

Requirements

• High school diploma or GED required.
• Minimum of one year experience in a customer service setting.
• Preferably six months receptionist experience in a health care setting.
• Experience with office equipment.
• Typing speed of 50 wpm preferred.
• May be required to travel between offices if hired for the company float pool or to assist other offices due to staffing issues.

Qualifications

• Knowledge of check-in and check-out procedures.
• Knowledge of reception tasks, clinic policies and procedures, and paperwork.
• Knowledge of how to use office equipment including phone, computer, fax, and Epion iPad.
• Knowledge of customer service concepts and techniques.
• Knowledge of Electronic Medical Records systems.
• Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
• Skill in customer service principles by creating a pleasant waiting room atmosphere.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral and written instructions.
• Ability to multi-task.

Benefits

• Paid holidays
• PTO and sick time
• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability
• Employee assistance program
• Company-paid life insurance
• Pre-paid legal
• Identity theft protection
• Pet insurance
• 401(k) plan

Schedule

Monday–Thursday: 7:45 AM–5:15 PM; Friday: 8:00 AM–12:00 PM. No nights or weekends.