Front Office Coordinator / Medical Receptionist

About the role

IRG Physical & Hand Therapy is growing and looking for a Front Office Coordinator to add to our team. Offering work/life flexibility, a fun and rewarding culture & professional growth opportunities. Our company motto is “Your Best Self,” and we model our culture around helping employees and patients achieve their best selves. We seek a career that goes beyond customer service to involve sales, marketing, business development, and community involvement, within a family‑like environment that delivers top‑tier physical and hand therapy to the community.

Responsibilities

• Optimize patient appointment schedules
• Manage all incoming phone calls
• Process and convert new referrals
• Collect time‑of‑service payments
• Obtain insurance authorizations
• Learn about KPIs and benchmarks that drive clinic success and patient outcomes
• Collaborate with front‑office team across 35+ locations for development and opportunities

Skills

• Love people and thrive on establishing meaningful connections
• Enjoy working in a fast‑paced and fun environment
• Enjoy the challenge of having something new each day
• Self‑motivated, a go‑getter, and a self‑starter
• Maintain a positive attitude and professional appearance
• Ability to multitask without being overwhelmed
• Build strong rapport with diverse clients through communication and empathy
• Proficient with technology and computer systems (EMR, Microsoft Office Suite, etc.)

Requirements

• High school diploma (Bachelor’s degree in a related field preferred)
• 2+ years of experience in a customer‑facing position
• Knowledge and adherence to HIPAA laws and compliance regulations
• Physical activity including bending, reaching, squatting, lifting, and prolonged periods of sitting
• Must work at an IRG facility and provide own transportation