Front Desk Coordinator II

About the role

Greets and receives customers, determines the nature of their visit, and notifies appropriate team members. Performs various administrative duties including answering and screening calls, taking messages, checking-in patients, making appointments, printing/reprinting appointment reminders, verifying insurance information, coordinating payment arrangements, updating charts, and driving internal marketing initiatives.

Responsibilities

• Greets and receives customers, determines the nature of their visit, and notifies appropriate team members.
• Performs various administrative duties including answering and screening calls, taking messages, checking-in patients, making appointments, printing/reprinting appointment reminders, verifying insurance information, coordinating payment arrangements, updating charts, and driving internal marketing initiatives.
• Presents contracts to patients, coordinates payment arrangements and/or account resolution.
• Makes changes to the patient schedule as necessary.
• Takes payments and posts to account.
• Updates charts and patient information.
• Communicates office supply requirements to the Practice Director for monthly supply orders.
• Presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment.
• Communicates with patients and coworkers to establish and maintain good working relationships.

Requirements

• High School Diploma or equivalent required.
• Bilingual a plus, but not required.

Qualifications

• Ability to establish and maintain good working relationships with patients and coworkers.
• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Skills

• Administrative skills.
• Customer service skills.
• Communication skills.
• Organizational skills.

Benefits

• Medical, dental, vision and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Pay

$18.40 - $23.70 per hour.