Front Desk Coordinator II

About the Role

We’re looking for a Front Desk Coordinator II to join our growing team at Space City Orthodontics. You’ll be the welcoming face of our practice, ensuring smooth operations and exceptional patient experiences.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team members
• Perform various administrative duties, including answering, screening, and routing incoming calls
• Welcome visitors and provide information about clinic features
• Check-in and collect general information from patients on their first visit
• Notify clinicians of patient arrival and readiness
• Schedule appointments for returning patients
• Print/reprint appointment reminders and school/work excuses
• Verify insurance information, investigate issues, and work toward resolution
• Adjust the patient schedule as needed
• Present contracts, coordinate payment arrangements, and resolve account issues
• Receive, store, and deliver shipments and mail
• Process payments and post to accounts
• Update charts and patient information
• Drive internal marketing initiatives and encourage team participation
• Promote the Smile Doctors Anywhere application to enhance patient experience
• Communicate office supply needs to the Practice Director for monthly orders

Requirements

• High School Diploma or equivalent
• Six (6) months of experience as a Smile Doctors Front Desk Coordinator I
• Bilingual skills are a plus but not required

Skills

• Ability to establish and maintain good working relationships with patients and coworkers
• Strong verbal and written communication skills
• Active listening and comprehension of information

Benefits

• Competitive salary
• Medical, dental, vision, and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks of paid time off in your first year plus paid holidays
• Discounts on braces and clear aligners for you and your family members

About Us

At Space City Orthodontics, we prioritize loving people first and straightening teeth second. We foster a people-first culture in a fun, encouraging environment. Our team members have the opportunity to grow personally and professionally while making a meaningful impact. Join us in changing the way the world smiles!