Front Desk Coordinator I

About the role

The Front Desk Coordinator I position at Smile Doctors is a dynamic opportunity to contribute to a supportive and inclusive team environment. This role is essential for ensuring smooth operations and excellent customer service.

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• Makes changes to the patient schedule as necessary.
• Captures and updates patient information.
• Coordinates payment arrangements or account resolution.
• Takes payments and posts to account.
• Drives internal marketing initiatives and fosters participation from everyone.

Requirements

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Skills

• Strong organizational skills.
• Excellent communication skills.
• Attention to detail.
• Customer service orientation.

Benefits

• Competitive salary.
• Medical, dental, vision and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the team and patients.