Front Desk Coordinator - Full Time

About the role

At RestorixHealth, our mission is simple…to restore health and improve the quality of life – and access to care – for patients with wounds. Every position at RestorixHealth contributes to enhancing the lives of the patients we serve. You too, can be an integral part of our team.

Responsibilities

• Schedule patients, precertification, insurance verification, charge entry and daily reconciliations.
• Schedule HBO Therapy or wound care visit, utilizing hospital software/systems as well as RXH’s EMR system.
• Book appointments appropriately based on time, staffing, equipment and supplies.
• Confirm all registration information with the patient and/or responsible party.
• Verify specific insurance benefits and obtain preauthorization for wound care procedures.
• Receive patient visit charge information from wound center personnel and provide to billing/finance departments or enter directly into hospital charge entry systems per hospital policies and standards.
• Perform daily patient schedule charge entry reconciliations and account for all outstanding superbills.
• Ensure patient satisfaction and provide professional patient and staff support.

Qualifications

• High school diploma or equivalent.
• Experience in front desk role in a hospital outpatient or medical practice setting preferred.
• Intermediate Microsoft Office skills (Word, Excel, Outlook).
• Exceptional customer service skills, able to promote a positive environment.
• Ability to maintain confidentiality per HIPAA regulations.
• Previous experience in medical coding, billing and/or pre‑certification is advantageous.
• Tech‑savvy, self‑motivated, able to work independently and as part of a team.

Benefits

• Medical, Dental and Vision Insurance.
• Health Savings Account (with employer match) and Flexible Spending Accounts (General Purpose, Limited Purpose and Dependent Care).
• Employer‑Paid Basic Life Insurance, AD&D and Short‑Term Disability.
• Voluntary Buy‑Up Life Insurance (for self, spouse & children), Short‑Term Disability and Long‑Term Disability.
• Voluntary Accident, Critical Illness and Hospital Indemnity Plans.
• Employee Assistance Program.
• Pet Care Discount Program.
• Generous Paid Time Off and Paid Holidays.
• 401(k) Retirement Plan (with employer match).
• Internal ongoing educational/training opportunities.
• Competitive compensation.
• Continuous coaching & mentorship.

Schedule

Monday – Friday schedule, no weekends.