Front Desk Coordinator - Full Time

About the role

Front Desk Medical Coordinator at RestorixHealth, a state‑of‑the‑art wound care facility. The role supports scheduling, precertification, insurance verification, charge entry and daily reconciliations. The ideal candidate is tech‑savvy, self‑motivated, and works well both independently and as part of a team. Ongoing training is provided.

Responsibilities

• Schedule HBO therapy or wound‑care visits using hospital software and RXH’s EMR system.
• Book appointments appropriately based on time, staffing, equipment, and supplies.
• Confirm registration information with patients or responsible parties.
• Verify insurance benefits and obtain pre‑authorizations for wound‑care procedures.
• Provide patient visit charge information to billing/finance departments or enter directly into hospital charge entry systems per policy.
• Perform daily patient schedule charge entry reconciliations and account for all outstanding superbills.
• Ensure patient satisfaction and provide professional support to patients and staff.

Qualifications

• High school diploma or equivalent.
• Experience in a front‑desk role in a hospital outpatient or medical practice setting (preferred).
• Intermediate Microsoft Office skills (Word, Excel, Outlook).
• Exceptional customer service skills and ability to promote a positive environment.
• Ability to maintain confidentiality in accordance with HIPAA regulations.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (with employer match) and flexible spending accounts (general purpose, limited purpose, dependent care).
• Employer‑paid basic life insurance, AD&D, and short‑term disability.
• Voluntary buy‑up life insurance, short‑term and long‑term disability, accident, critical illness, and hospital indemnity plans.
• Employee Assistance Program and pet‑care discount program.
• Generous paid time off and paid holidays.
• 401(k) retirement plan with employer match.
• Internal ongoing educational/training opportunities.
• Competitive compensation.
• Continuous coaching and mentorship.

Schedule

Monday – Friday schedule, no weekends.