Front Desk Coordinator - Full Time

About the role

RestorixHealth is seeking a customer‑service‑driven Front Desk Medical Coordinator for its state‑of‑the‑art wound care facilities. The role involves scheduling patients, precertification, insurance verification, charge entry, and daily reconciliations. Successful candidates typically have prior experience in medical coding, billing, and/or pre‑certification, are tech‑savvy, self‑motivated, and can work both independently and as part of a team. Ongoing training will be provided.

Responsibilities

• Schedule HBO therapy or wound‑care visits using hospital software/systems and RXH’s EMR system.
• Book appointments appropriately based on time, staffing, equipment, and supplies.
• Confirm all registration information with the patient or responsible party.
• Verify insurance benefits and obtain pre‑authorization for wound‑care procedures.
• Receive patient visit charge information from wound‑center personnel and forward it to billing/finance departments or enter it directly into hospital charge entry systems in accordance with policies and standards.
• Perform daily patient schedule charge entry reconciliations and account for all outstanding superbills.
• Ensure patient satisfaction and provide professional support to patients and staff.

Qualifications

• High school diploma or equivalent.
• Experience in a front‑desk role in a hospital outpatient or medical practice setting (preferred).
• Intermediate Microsoft Office skills (Word, Excel, Outlook).
• Exceptional customer‑service skills with the ability to promote a positive environment.
• Ability to maintain confidentiality in accordance with HIPAA regulations.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (with employer match) and flexible spending accounts (general purpose, limited purpose, and dependent care).
• Employer‑paid basic life insurance, AD&D, and short‑term disability.
• Voluntary buy‑up life insurance (self, spouse, children), short‑term and long‑term disability, accident, critical illness, and hospital indemnity plans.
• Employee Assistance Program.
• Pet care discount program.
• Generous paid time off and paid holidays.
• 401(k) retirement plan with employer match.
• Internal ongoing educational and training opportunities.
• Competitive compensation.
• Continuous coaching and mentorship.

Schedule

Monday – Friday schedule with no weekends.