Front Desk Coordinator - Austin - Burnet Road

Job Responsibilities

• Provide outstanding customer service to ensure everyone who walks through our door feels welcomed and valued
• Book appointments and manage the shop’s calendar effectively
• Manage inbound and outbound calls with excellent phone etiquette
• Respond to customer inquiries in a timely and professional manner
• Utilize our POS system accurately to check in and out clients, collect payments, document client information, manage appointments, and manage memberships
• Aid with marketing and sales by educating clients on products, services, and promotions

Job Requirements

• Minimum of 2 years of customer service experience
• Minimum 18 years of age to serve alcoholic beverages
• Excellent client service skills
• Professional appearance and demeanor
• Able to work well in a team setting
• A positive, and uplifting attitude is a must
• Able to pay attention to detail and work in a fast-paced environment
• Excellent communication abilities verbally, over the phone, and in messaging
• Must be able to remain calm and professional in stressful situations

Why Join Our Team?

We aim to be the best place for you to build your career – step up and accept your position at Finley’s! Here’s what you can look forward to when you join us:

• Career Growth – Advance your career with ample opportunities to grow
• Earn More – Competitive Retail and Membership Sale Commissions
• Comprehensive Benefits – Health, Dental, Vision, Short- & Long-Term Disability, and Life Insurance after just 60 days*
• 401K with Match – Secure your future with a solid retirement plan
• Paid Time Off – Start accruing PTO on day 1, with up to 40 hours per year
• Wellness Perks – Discounted gym and med-spa benefits to enhance your wellness and self-care
• Exclusive Employee Discounts – Save on the services and products you love
• Employee Assistance Program – Support when you need it most

Our Values

• Team First – We believe in a ‘we over me’ mindset, and in every shop, each team member supports connection, contribution, and collective growth culture.
• Always Sharpening – At Finley’s, we believe growth is a mindset. We stay curious, seek feedback, and embrace coaching as a tool to get better every day.
• With open minds and passionate hearts, we level up our craft, our service, and ourselves.
• Professionalism – At Finley’s professionalism means showing up sharp, confident, and true to who you are. Our barbers and stylists bring expert skill, speak with respect, and carry themselves with discipline and pride—all while letting their individuality shine.
• Genuine Hospitality – We listen to our clients to create memorable experiences, greet every client by name to foster genuine connection, and maintain a relaxed presence that makes our clients feel at ease.