Front Desk Coordinator (32294)

About the role

The Front Desk Receptionist is the first point of contact for patients in our Radiation Therapy centers. This role requires patience, understanding, and professionalism to create a positive first impression.

Responsibilities

• Maintain patient charts, including:
  • Patient demographics (verifying ARIA against patient registration PM)
  • Billing information
  • Copy of patient’s photo ID and insurance card (front and back)
  • Finalize chart by completing the Front Desk Checklist
• Collect and enter new patient intake forms
• Collect copays
• Maintain daily treatment, simulator, and physician schedules as directed, including rescheduling and reorganizing as needed
• Schedule follow-up appointments
• Verify follow-up patients’ demographics on each visit
• Manage all incoming phone calls, transferring to the appropriate person (e.g., Radiation Oncologist, Therapists, Nurse) or taking accurate messages if unavailable
• Make appointment confirmation calls
• Scan and import medical records into ARIA from the scan drive
• Verify patient insurance prior to or upon check-in
• Cover and cross-train in other front office departments as needed

Requirements

• High school graduate or equivalent
• Excellent organizational and interpersonal skills
• Strong telephone, computer, and typing skills
• Experience with Medical Manager software preferred
• Experience as a medical receptionist preferred, but willing to train
• Ability to sit, stand, and communicate effectively with patients and staff