Front Desk Coordinator (32278)

Responsibilities

• Greet patients as the first point of contact of the patient experience.
• Check-in all patients for Urology Austin, obtaining accurate and up-to-date demographic and insurance information at each patient visit.
• Verify the scanned card images are current.
• Work with the billing office as needed to ensure proper entry of patient insurance information.
• Assist with insurance verification of new patients and established patients with new insurance.
• Identify and collect all patient portion (i.e., co-payment, co-insurance, deductible, etc.) from all patients, as required.
• Assist with telephone calls as needed, both in-bound and outbound.
• Maintain an accurate cash box, including end-of-day balancing.
• Print out end-of-day collections from PM system to verify all cash, checks, and credit card receipts are in balance with your drawer; reconcile if totals do not match before turning in the batch for the day.
• Complete nightly reconciliation report and place all checks, cash, and credit card receipts collected throughout the day in secured office lockbox.
• Assist patients with completion of various medical documents, both paper and electronic forms, as needed.
• Keep the waiting area clean and neat at all times, straightening chairs, keeping magazines neat and current, turning on and off TVs and lights, etc.
• Keep front desk check-in/check-out area clean and neat at all times.
• Conduct patient assessments and obtain pertinent medical information for referral to the physician and/or clinical care team.
• Schedule all future appointments the provider(s) ordered for the patient at the time of check-out.
• If patient has paper orders, collect and scan the orders into the EMR prior to patient’s departure using a personal desktop scanner or by reviewing and emptying your scans folder daily.
• If provider has documented on the encounter form the requirement for order(s) or referral(s) to be given to patient:
  • Complete the request on the appropriate form(s).
  • Scan the document(s) into the EMR.
  • Provide signed order(s) or referral(s) to the patient.
• Review and respond to all internal communication daily.
• Prepare next-day visits for all non-clinical items prior to the end of the day.
• Perform other related duties as assigned.

Requirements

• High school diploma or GED (required).
• Associates or Bachelor's Degree (preferred).
• Two to three years of medical office experience.
• Previous experience in a fast-paced, high patient volume doctor’s office.

Skills

• Self-starter with the ability to complete daily tasks with minimal supervision.
• Skill in communicating effectively with patients or providers about scheduling preferences.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.
• Ability to analyze situations and respond appropriately.
• Ability to use a multi-line phone system, including transferring calls.
• Ability to speak clearly and concisely to be heard by callers and patients.
• Excellent organizational and time management skills.
• Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
• Always maintain a professional and positive attitude.
• Common computer skills.
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.